or call (608) 254-8054
Frequently Asked Questions (FAQ)
How do Noah’s Ark Passes work?
All registered guests who stay between Memorial Day 2025 and Labor Day 2025 receive free wristbands to Noah’s Ark Waterpark at check-in. Wristbands are valid for every day of your stay PLUS the day of check-out!
For more information please see our Noah’s Ark passes page.
How many wristbands do I get? Can I pick them up before check-in time?
All registered guests will have wristbands placed on their wrists by our front desk staff. You are able to arrive after 10:00 a.m. the day of your check-in to pre-register, pick up your wristbands, and head over to the park for water fun, prior to your room being ready.
What time is check-in? Check-out?
Check-in time is guaranteed after 4:00 p.m. Our office is open from 7:00 a.m. to 11:00 p.m. during the summer season. If you are planning on arriving after 10:00 p.m. you must call us at 608-254-8054 so we can make arrangements for you.
Check-out time is 10:30 a.m.
How do I know if my reservation is confirmed?
In order to confirm your reservation, we will charge your credit/debit card the first night’s total including tax once the reservation is made. Reservations are not confirmed until your card has been charged and you have received a confirmation email from us. Declined or invalid cards will result in the cancellation of the reservation. We do not “hold” reservations without the deposit.
What is your cancellation policy?
For our Superior Rooms and Queen Guest Rooms, from the time you make your reservation up to 3 days prior to your arrival day by 12 (noon), we will refund your deposit back less a $20 service fee. If you have to cancel within the 3 days of your arrival day, you will lose the deposit.
For our Deluxe Studio Suites and 2 Bedroom Family Suites, from the time you make your reservation up to 5 days prior to your arrival day by 12 (noon), we will refund your deposit back less a $20 service fee. If you have to cancel within 5 days of your arrival day, you will lose the deposit.
No refund will be made for the unused portion once any segment is used.
What is in the rooms?
Each room has a microwave, refrigerator, hairdryer, flat-screen TV, telephone, and free Wi-Fi! The 2 Bedroom Family Suites have 2 flat-screen TVs. Each room also has air-conditioning and heating, as well as a bathroom. Some 2 Bedroom Family Suites have 2 bathrooms – please, read room descriptions.
What is the smoking policy?
All our rooms are non-smoking. A $200 fee will be assessed to guests who smoke in the room.
Are pets allowed?
We are sorry, but we do not allow any pets on the property. We recommend:
The Dog House – (608) 356-3647, or
Pet Retreat – (608) 253-6000
Is there a restaurant on-site?
On-site we have Hot Dog Avenue restaurant. They are open for lunch and dinner.
Do you serve breakfast?
We do not offer breakfast. We do offer complimentary coffee in the lobby in the morning from 7 a.m. to 11 a.m. For breakfast, we recommend BJ’s or Mr. Pancake. Both are within walking distance.
Do you have grills?
We do provide charcoal BBQ grills for our guests. Guests need to provide their own charcoal. We also have picnic tables for your use.
Do you have laundry facilities?
We have a pay-per-use washer and dryer available for our guests.
Do you provide housekeeping?
During your stay, traditional housekeeping services will not be provided this summer. We will NOT BE allowing our housekeeping attendants into your room to provide stayover service. Towels are to be left outside your room and our housekeeping attendants will exchange them for you during the morning hours. More information will be provided at check-in.
Do you have Wi-Fi?
We do provide complimentary Wi-Fi.
What are the pool hours?
All pools are open from 8 a.m. to 10 p.m. from Memorial Day weekend to Labor Day.